SERVICE

FAQ

Q

How to clean and maintain leather chairs?


A

During daily cleaning, you can use a soft dry cloth to gently wipe the surface of the leather chair to remove dust. If there are stains, dilute a mild cleaning agent, dip a small amount of it in a soft cloth, wipe it clean, then use a clean damp cloth to wipe it off and let it air dry naturally. Avoid using cleaning agents that contain alcohol and are highly corrosive. Regular use of professional leather care agents can maintain the luster and flexibility of leather, extending its service life.

Q

Where can I purchase products from Yudu Furniture?


A

You can purchase our products in various ways. You can visit our brand website online to make purchases. Offline, you can visit our dealer stores. For specific store addresses, you can check on our official website or contact our customer service staff, who will provide you with information about the nearest dealer to you. Additionally, if you are a bulk purchaser for a company, you can also directly contact our sales team at+86-13129008379.

Q

What is the price positioning of Yudu Furniture and what are its advantages compared to other brands?


A

Our product price is positioned at the mid to high end, committed to providing customers with high-quality and cost-effective office furniture. Compared to other brands, our advantage lies in independent research and development production, which reduces intermediate costs and allows us to give more value to consumers. At the same time, we adhere to the foundation of excellent quality, and while ensuring product quality, design, and comfort, our prices are more competitive. And we operate with a variety of products and adhere to the principle of small profits and high sales volume, ensuring that you can obtain satisfactory products at reasonable prices.

Q

How long is the warranty period for the product? What is the scope of warranty included?


A

Our furniture products generally have a warranty period of 3 years. During the warranty period, we will provide free repair or replacement services for damages or malfunctions caused by product quality issues. The warranty covers material and process defects of the product itself, but does not include damage caused by improper human use, force majeure factors (such as natural disasters), etc. Improper human use includes but is not limited to overweight use, violent disassembly, self modification, and other situations.

Q

How to apply for after-sales service if the purchased furniture has quality problems?


A

If there is a quality issue with the furniture you purchased, please contact our customer service team as soon as possible. You can call our customer service hotline at+86-13129008379 to describe the problem with the product and provide us with purchase receipts, photos, and other relevant information. After receiving feedback, we will arrange professional personnel to liaise with you and determine a solution to the problem, including repair, replacement of parts, or replacement of products. The specific method will depend on the actual situation.

Q

Can product dimensions be customized? For example, I need office chairs with special width or height.


A

Some products support size customization. You can contact our customer service personnel to provide you with the specific size and product model information you need. We will evaluate whether we can meet your customization needs and provide you with corresponding solutions and quotations. However, customized products may have a certain production cycle, and we will communicate the specific time with you in advance.

Q

Are there any other styles of office chairs besides leather chairs and mesh chairs?


A

At present, we mainly sell leather chairs and mesh chairs, which are popular and ergonomically designed mainstream products in the market. We will continuously introduce new styles based on market demand and research and development progress. If you have specific needs, you can also leave your contact information, and we will notify you promptly when we have new products.

Q

What is the strength and durability of office chairs and stools, how much weight can they withstand, and will long-term use damage them?


A

Our office chairs are designed and produced with full consideration for the strength and durability of chair and stool types. After rigorous testing, a typical office chair can withstand a weight of 10 kilograms. At the same time, we use high-quality materials and exquisite craftsmanship, which can maintain good condition for a long time under normal use, providing you with a stable and reliable user experience. But to ensure its service life, it is recommended not to use it excessively or engage in improper operations such as severe shaking or impact.

Q

Will furniture products have excessive levels of harmful substances such as formaldehyde?


A

We attach great importance to the environmental protection and safety of our products, and strictly control the production process and raw material procurement. The selected raw materials all comply with relevant environmental standards, and during the production process, we strictly follow national standards to avoid the problem of harmful substances exceeding the standard from the source, ensuring that the formaldehyde emission and other indicators of the product are within a safe range, allowing you to use it with confidence.

Q

What is the quality of office chairs from Yudu Furniture?


A

Yudu Furniture has 8 years of professional experience in manufacturing office swivel chairs, adhering to the concept of high-quality research and development innovation and technical service for life, and has a complete and scientific quality management system. The company regards quality as its lifeblood, and raw materials are deeply loved by consumers, enjoying a high status among them. And the company is committed to constantly improving and innovating its products to ensure product quality.

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